frequently asked questions

Top 10 FAQs

What’s my Login & Password?

If you forgot either the login or password for your Live trading account, please contact us with your email address and your full name. A customer service representative will reset your password and send it to your email address within 24 hours.

If you forgot your login or password for your Demo account, you may refer to the email we sent you initially when you created the demo. If you are unable to locate that email, please register for a new demo account using the links below.

Which server do I use on MetaTrader 4?

If you are unsure of the server your account is set up for, please confirm the specific server from the email we sent to you with your initial login details.

If you received the error message “No Connection” and are sure you are logging onto the correct server, please manually type in an alternative server.

  • MetaTrader 4 Live Server: WWM-Live or mt4live01.worldwidemarkets.com:443
  • MetaTrader 4 Demo Server: WWM-Demo or mt4demo01.worldwidemarkets.com:443

How can I register a new demo?

    • AlphaTrader / AlphaTrader Mobile / AlphaTrader Web
      To create a AlphaTrader Demo account, click here.
  • MetaTrader 4 (MT4)
    To create a MetaTrader 4 Demo account, click here.

Why did my trade open/close automatically?

If one or several trades close automatically, there could be several conditions that caused this. Please verify if a stop or limit was placed on the trade and executed. If this was not the case, and all trades have been closed, the account may have received a margin call. For complete details about “Margin Requirements” please visit: this page.

How do I make a deposit?

To deposit funds, please visit the live account funding page. Here, you can view your available deposit options using Credit Card, MoneyBooker/Skrill, Neteller, China UnionPay or Bank Wire.

Alternatively, if using the AlphaTrader platform, you can fund directly within the platform using a Credit Card. To make a deposit, simply click the fund now icon located in the top menu while logged into the AlphaTrader trading platform.

Deposit Methods, Fees and Time

  • Credit Card: $0 Fee, Up to 1 business day
  • Bank Wire: Incoming bank fee, 2-3 days in transit, deposited within 1 business day of receipt
  • MoneyBooker/Skrill: $0 Fee, Up to 1 business day
  • Neteller: $0 Fee, Up to 1 business day
  • China UnionPay: $0 Fee, Up to 1 business day

How do I open a live account?

To open a MetaTrader 4 live account please click here.

To open a AlphaTrader live account please click here.

Alternatively, you may open a AlphaTrader live account directly within the AlphaTrader platform by clicking the “Go Live” button located in the top menu of the trading platform.

What documents are required for opening a live account?

Two types of documents are needed in order to open live account and start trading.

What can I use for the government issued ID?

Government issued photo IDs can be any of the following:

  • Passport
  • Driver’s License
  • Non-driver’s ID

What documents are accepted for Proof of Residence?

Below are examples of what can be accepted:

  • Recent Utility Bill (i.e. telephone, gas, electric)
  • Recent Bank Statement
  • Recent Mortgage Statement
  • Signed Lease Agreement still within term
  • Cell Phone Bill
  • Bank, Investment Letters
  • Insurance statement from a credible source with up-to-date premium period
  • Tax Bill for a house or property
  • Residential Registration Card issued by the government

How do I access trading platforms on my mobile device?

AlphaTrader Mobile and MetaTrader 4 trading platforms are available for access using a mobile device.

If you are using MetaTrader 4 (iOS® & Andriod™):

  1. Click here to download the MetaTrader 4 iOS® platform from the iTunes store.
  2. Click here to download the MetaTrader 4 Android™ platform from the Google Play store.
  3. Click here to launch MetaTrader 4 Web Platform.

If you are using AlphaTrader Mobile (iPhone® & Andriod™):

  1. Click here to access the AlphaTrader Mobile online platform. AlphaTrader Mobile is an online platform, meaning you do not need to download it.

How do I download and install MetaTrader 4?

Click here to download MT4 to your computer.

Depending on your browser the download may be shown in a specific location.

If you are using Internet Explorer:

  1. Once the download is complete a window will appear asking you if you would like to Run or Save the file.
  2. Click “RUN” and follow the prompts on the screen.

If you are using Google Chrome:

  1. Locate the download in the bottom left hand corner of the page.
  2. Right click/double click on “WWM4-SETUP.exe” to open the Install wizard.
  3. Follow the instructions to complete the install.

If you are using Mozilla Firefox:

    1. Access the download by clicking on the green – downward facing arrow in the top right hand corner.

∗Note: You may have to select “Show all downloads”

  1. Right click/ double click on “WWM4-SETUP.exe” to open the Install wizard.
  2. Follow the instructions to complete the install.

How do I download and install AlphaTrader?

AlphaTrader is available for both download and online access using a mobile phone.

If you are using a Desktop Computer (Windows Only):

  1. Click here to download the AlphaTrader Desktop platform to your desktop computer.
  2. Once the download is complete a window will appear asking you if you would like to Run or Save the file.
  3. Click “RUN” and follow the prompts on the screen.

If you are using a Mobile Phone (iOS & Andriod Only):

  1. Click here to access the AlphaTrader Mobile online platform. AlphaTrader Mobile is an online platform, meaning you do not need to download it.
  2. Once the web based download is complete a window will appear asking you for your Username and Password.