Documents & Forms

How can I send my documentation to WWM?

You may send your documents to WWM by email, fax or by completing our online forms.

  1. Email: backoffice@worlwidemarkets.com
  2. Fax: +1-800-886-8870
  3. Online Forms: Additional Account Form, Update Client Information, Withdrawal Request Form

What information should I include when emailing or faxing documents?

Please ensure your full name and e-mail address are clearly visible when sending documents to WWM. If you have received an account number you may indicate that as well.

Why do you need this identification information?

These steps are taken to ensure the validity of the information on the account and to protect customers from potential fraud. WWM utilizes various identification and verification systems to confirm the identities of our clients. Sometimes, if an identity cannot be confirmed, we ask for additional information to help us do so.

My documents are not in English. Will this be a problem?

These steps are taken to ensure the validity of the information on the account and to protect customers from potential fraud. WWM utilizes various identification and verification systems to confirm the identities of our clients. Sometimes, if an identity cannot be confirmed, we ask for additional information to help us do so.

What information needs to be on the government issued photo ID?

The government issued photo ID must show:

  1. Your name and address as indicated on your trading account.
  2. Also, it must show your date of birth and cannot be expired.

What information needs to be visible on my passport or National ID card?

Please ensure your identification documentation clearly indicates your full name, date of birth, and expiration date. The name on the passport or national ID card must match the name on the WWM trading account.

What can I use for government issued photo ID?

Acceptable government issued photo IDs include, but are not limited to: passports, driver’s licences, and national ID cards. Other types of government issued photo ID may be acceptable after review on a case by case basis.

What information needs to be on a proof of residence?

The proof of residence must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.

What types of documents can be used for proof of residence?

Acceptable forms of proof of residence include but are not limited to: utility bills, bank or credit card statements, and current lease agreements. These documents must be received in their entirety as we cannot accept payment stubs or folded documents. Confidential information such as account number(s) may be removed at your discretion.

Can I use my office address instead of my home?

Proof of residence is used to verify the residential address as indicated on the trading agreement. Please provide your residential address.

What information needs to be displayed on my Credit/Debit Card statement?

The statement should be for the card used to fund your trading account. It must be a recent statement (within the last 6 months) and must show the cardholder’s first and last name, as well as the last four digits of the card used. The statement must also list the current address as stated on the application (PO Boxes are not acceptable). Deposits will not be applied to the account until all documents have been received when requested.

My driver's licence has my address on it. Can I use this document for both ID and proof of residence?

Unless otherwise specified, if your government issued ID has your address as listed on the application it can be used for both ID and Proof of Residence.

How can I access your customer forms?

Please click here to check all the customer forms and submit online.